Refunds and disputes
Last updated: 23 October 2026
Draft. This is a plain-language summary and will be replaced by the full policy before launch.
Card and PayPal orders (protected)
When you pay by card or PayPal, Furmissions holds the money until you approve the finished work. If something goes wrong, open a dispute from the order page before the payment is released. This pauses the payout while our staff look at the order.
What staff can decide
Staff can release the money to the seller, refund you in full, or close the dispute without changing anything. We’ll explain the decision in the dispute ticket.
Orders paid outside Furmissions
Payments made directly to a seller (for example bank transfer) aren’t protected. We can’t hold, track or refund them.
Digital items and commissions
Custom work can’t usually be returned once it has started. Agree changes with the seller in the order chat; most problems are solved there.